At The Mark, we place great value on your privacy and are committed to safeguarding your personal data. This policy outlines the various sources of your personal information that we may obtain from you or that you may provide to us, the methods we use to collect, use, maintain, retain, protect, and disclose that information, as well as our reasons for doing so.
What Data Do We Collect About You?
1.1 Personal Information That We Collect
We collect personal information that you provide to us when filling out forms, such as when you ask questions via call or email, use our web-chat services, sign up for our newsletter, use The Mark’s services, or our career portal. We also collect information when you report an issue with The Mark’s website or services.
We collect data when you contact us via email, social media, web chats, WhatsApp chat, or call for general inquiries, registration of complaints, or requesting assistance/services.
We obtain information from our security systems when you visit our premises.
We collect information when you visit our website, such as your IP address, operating system, browser type, and information about the website pages you visit, which we gather through cookies or other tracking technologies.
1.2 Non-Personal Information That We Collect
We also collect non-personal information, which is data that does not specifically reveal an individual’s identity. We may automatically collect this information when you visit our website or use our services.
This information includes details about your equipment, browsing actions, and patterns, which are collected automatically when you go through our website.
It also includes information about your usage, time of requests, browser types, operating systems, and IP addresses. We collect this data through cookies, web beacons, and other tracking devices.
Other details include information about your visits to our website, such as traffic statistics, location data, logs, and other communication data, as well as information about the resources you access and use there.
Why Do We Collect This Information?
We use this statistical data to improve our website and provide more personalized service. This information helps us in the following ways:
Allowing us to estimate our audience and their usage patterns
Collecting information about your preferences and customising our website to your unique interests.
Accelerating your searches and recognizing you when you return to our website.
How Do We Collect This Automatic Data?
We collect this data using technologies such as cookies, flash cookies, and web beacons.
We Use This Information For The Following Purposes:
- Recognizing you when you visit our platforms and helping you navigate through them
- Checking if you are signed in to our platform
- Keeping track of your preferences and personalizing our platform according to your needs
- Keeping your user account and our platforms secure and protected
- Evaluating the usage and performance of our platforms
1.3 Information Collected Through Third Parties
We also work closely with third parties and obtain information about you from them, as well as from people who refer you as their friend to our loyalty schemes or products or services. We require these people to attest that you want to hear from us.
Where Do We Collect Your Personal Data From?
We collect your personal data from the following sources:
- The Mark’s website, which is created and operated by us, as well as micro-sites such as Facebook, Twitter, or Instagram
- When you connect with us via email or text messaging
- From your communication with our customer service centre
- The information you provide